Technical Support


ARSnova is Open Source: the software is free and open source for individual modifications and upgrades. Also, the online service, is free of charge for public educational institutions.

As a web-based service, the connection, reaction time of submissions and the maximum number of simultaneous users depends on the quality of the wireless network (Wi-Fi). Experience has shown that between 50-70 users can work simultaneously per access point, unless other online services such as WhatsApp, YouTube and Twitter are being accessed at the same time. In addition, in the course of a day, mostly in the morning hours, the European server is frequented by hundreds of teachers and students (see the latest usage statistics), which means that the optimal performance of cannot be guaranteed.

Also due to privacy reasons, it is preferable to operate ARSnova on one´s own server, even though the European server is located in Germany; see the Privacy statement to ARSnova.

The TransMIT GmbH (founded by the TH Mittelhessen University of Applied Sciences, the Justus-Liebig-University Giessen, the Philipps-University Marburg and a variety of companies from the state of Hesse) offers the installation and maintenance of ARSnova on the server of the commissioning institution, as a complete package for €3,900 excl. VAT.

The complete package of TransMIT GmbH, project area for mobile usage/applications, includes:

  • Remote installation of ARSnova via encrypted network connection (SSH) on a Linux server of the educational institution
  • Customization of ARSnova designs (color scheme, logo) to the corporate design of the educational institution
  • LDAP-Connection for user authentication
  • Moodle or ILIAS integration via ARSnova-Connector
  • Technical Support via email and ticketing system
  • Installation of updates via remote installation for one year

We will glady provide customer referrals upon request.

Fundings in Germany as part of the Federal-State programs such as QSL-funding’s in the state of Hesse, help to provide better learning conditions and a higher quality of teaching (Teaching Quality Pact). Audience Response Systems have been shown to contribute to the increase of the quality of lecture hall teaching.

In case you are interested in technical support, please contact the Project Manager Prof. Dr. Klaus Quibeldey-Cirkel.